FREQUENTLY ASKED QUESTIONS (FAQs)
1. What documents are required to apply?
To apply for a loan through our platform, you will need:
A valid PAN Card
Aadhaar Card linked to your mobile number
A valid bank account
Additional documents may be required:
Salaried applicants: Last 3 months’ salary slips
Self-employed applicants: Last 6 months’ bank statements
2. How quickly will I receive the loan amount?
Once your application is approved by our NBFC partner and all documents are verified, the loan amount is disbursed directly to your bank account.
Disbursement is typically completed within 4 working hours, subject to bank timelines.
3. What is the interest rate on Jora Capital loans?
Short-term loans: Starting from 0.80% per day
Long-term loans: Starting from 0.30% per day
The final rate depends on your profile. Full charges are disclosed in the Key Fact Statement (KFS).
4. Is Jora Capital registered with RBI?
Jora Capital Services Private Limited is a Lending Service Provider (LSP) and does not lend directly.
All loans are provided by RBI-registered NBFCs, including Salora Capital Limited.
5. Can I prepay or foreclose my loan?
Yes, prepayment is allowed. Charges (if any) will be mentioned in your loan agreement.
A cooling-off period may also be available as per RBI guidelines.
6. How can I delete my account and data?
You can request deletion by emailing:
support@joracapital.in
Data is deleted within 30 days, except records required by law (5–8 years retention).
7. What happens if I miss an EMI payment?
Late fees may apply
Credit score may be impacted
NBFC may initiate recovery
Contact support before the due date to avoid penalties.
8. What is the minimum and maximum loan amount?
Loan amounts may vary based on eligibility, but typically range from small-ticket short-term loans to higher personal loan amounts, as determined by the NBFC partner.
9. What is the loan tenure?
Loan tenure depends on the product selected and your eligibility.
It may range from a few days (short-term loans) to several months (personal loans).
10. How is my loan eligibility decided?
Eligibility is determined by the NBFC based on:
Credit score
Income and employment
Repayment capacity
Previous loan history
11. Will applying for a loan affect my credit score?
Yes, loan applications may involve a credit bureau check, which can impact your credit score.
Timely repayment improves your score, while delays can reduce it.
12. Can I apply without a credit score?
In some cases, first-time borrowers may still be eligible, depending on alternate checks performed by the NBFC partner.
13. Are there any hidden charges?
No. All charges including interest, processing fees, and penalties are clearly disclosed in the Key Fact Statement (KFS) before loan acceptance.
14. How will I repay the loan?
Repayment can be done through:
UPI
Net banking
Auto-debit (if enabled)
Details will be shared in your loan agreement.
15. Can I take multiple loans at the same time?
This depends on your eligibility and NBFC approval. In most cases, you must repay an existing loan before applying for another.
16. What if my loan application is rejected?
If your application is rejected:
You may reapply later
Improve your credit profile
Ensure all documents are correct
Final decision lies with the NBFC.
17. Is my personal data safe?
Yes. We follow strict data protection practices and do not access unnecessary data such as contacts, SMS, or call logs.
18. How do I contact customer support?
You can reach us at:
📧 support@joracapital.in
📞 +91 88001 23456
19. Can I cancel my loan after disbursement?
Yes, during the cooling-off period, you may cancel by repaying the principal and applicable charges, as per KFS.
20. Do you charge processing fees?
Yes, a processing fee may be applicable.
This will be clearly shown before you accept the loan.
IMPORTANT DISCLOSURE
Jora Capital Services Private Limited acts as a Lending Service Provider (LSP) and does not lend money directly.
All loans are provided by RBI-registered NBFCs, including Salora Capital Limited.